Shipping policy
Where we ship
We ship within the United States and worldwide by express courier.
Free insured shipping in the United States
Every GVDŠ order in the United States ships free, fully insured, with a signature required on delivery, at no extra cost to you. International orders ship by insured express courier, also with a signature required.
Processing time
- Every GVDŠ piece is made to order. Please allow at least 40 days from your order for your piece to be crafted and shipped. More complex pieces can take longer. We'll email you your estimated ship date and let you know if anything changes.
- Pre-orders ship by the estimated date shown in your order confirmation. You can cancel a pre-order for a full refund at any time before it ships.
- Commissioned pieces follow the timeline confirmed in your quotation; see our Commission Terms.
Delivery
| Method | Delivery time (after dispatch) | Cost |
|---|---|---|
| United States: insured shipping, signature required | 3–5 business days | Free |
| United States: express, insured, signature required | 1–2 business days | $15.00 |
| International: insured express, signature required | 3–7 business days | $45.00 |
Delivery times are estimates from the date your order ships, not the date it's placed.
International orders
- Duties and import taxes are calculated and collected at checkout, so there is nothing more to pay when your parcel arrives.
- International delivery times depend on customs clearance in your country and can occasionally take longer than the estimate.
- Please make sure your name, address and phone number are complete, as couriers and customs may need to contact you.
- Returns from outside the United States follow our Return and Refund Policy. Duties and import taxes paid at checkout are refunded with an approved return where the courier allows us to recover them.
Signature on delivery
Someone must be present to sign for your parcel. If no one is available, the carrier will leave a notice and attempt redelivery or hold the parcel for collection. You can use the carrier's tracking link to reschedule or redirect delivery.
Insurance
Your piece is insured for its full value while in transit. If a parcel is lost or arrives damaged, we'll file the claim with the carrier and repair, remake or refund your piece.
Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your delivery.
Packaging
Every piece is packed securely and discreetly, with no mention of jewellery on the outside of the parcel.
Lost, stolen or damaged parcels
If your tracking shows your order as delivered but you haven't received it, or it arrives damaged, email hello@gvdsjewels.com within 7 days of the delivery date. Because every parcel requires a signature, we can confirm with the carrier who signed for it.
Address accuracy
Please double-check your shipping address at checkout. We can update the address only before the order ships, so email us right away if you spot a mistake. Because parcels need a signature, we recommend an address where someone can receive them during the day.
Questions
Email hello@gvdsjewels.com.