Commission Terms

These terms apply to GVDŠ commissions: pieces crafted in solid gold (10K, 14K, 18K or 22K) and set with lab-grown diamonds or other gemstones, made to your order and, where agreed, to your specifications. Every GVDŠ piece is made to order. Pieces bought directly from our shop are covered by our Shipping Policy and Return and Refund Policy. These Commission Terms apply only to commissions arranged through a private quotation.

By paying a commission deposit, you agree to these terms.

How a commission works

1. Inquiry. Tell us about the piece you'd like through our commission form or at hello@gvdsjewels.com.
2. Private quotation. Within 1–2 business days, we send a quotation covering the piece, materials, stones, timeline and total price.
3. Design approval. For customised pieces, we share a design, sketch or render for your approval before anything is made.
4. Deposit. A deposit of 60% to 70% of the total, as stated on your quotation, reserves your materials and production slot and locks your price.
5. Production. We craft your piece and send progress updates along the way.
6. Balance and delivery. The remaining balance is due before your piece ships.

Pricing

We don't publish prices for commissions. Each piece is priced at the time of quotation, based on current gold and gemstone market prices. This keeps pricing accurate and fair for every client.

• Your quotation is valid for 7 days from the date we send it. After that, we may re-quote to reflect current market prices.
• Once your deposit is received, your price is locked. It won't change, even if metal prices rise during production.
• Any change you request after approving your quotation or design may change the price and timeline. We'll confirm any change in writing before going ahead.

Payment

• Deposit to begin production, paid through a secure invoice we send you: 60% of the total for most commissions, 70% for larger commissions. Your quotation states which applies.
• Balance (40% or 30%) due before your piece ships. We'll send the invoice when your piece is finished.
• Your quotation states your deposit and balance amounts.
• Your piece ships once the balance is paid in full.

Materials

• Solid gold: we craft commissions in 10K, 14K, 18K or 22K gold, which is 41.7%, 58.3%, 75% or 91.7% pure gold, alloyed for strength. It is never plated or filled. Your quotation states the karat and colour of your gold.
• Lab-grown diamonds are real diamonds with the same physical, chemical and optical properties as mined diamonds, grown in a controlled environment. We always identify them as lab-grown.
• Your quotation lists every material and stone in your piece, including stone sizes and quality where relevant.
• Natural materials and handwork mean small variations in colour and finish. These are part of the character of a handmade piece, not defects.

Timeline

Please allow at least 40 days from the date we receive your deposit for your piece to be crafted and shipped. More complex pieces can take longer; your quotation confirms your estimated timeline.

If you need your piece for a specific date, tell us before you approve your quotation. We'll confirm whether we can meet it. Sourcing and complexity can affect timelines; if anything changes, we'll tell you as soon as we know.

Cancellations

• Before you pay a deposit: there is no obligation. You can decline or let your quotation expire at any time.
• Within 72 hours of paying your deposit: you can cancel for a full refund of your deposit. Contact us right away.
• After 72 hours: materials have been sourced and set aside specifically for your piece, so your deposit is non-refundable. You won't be charged the balance if you cancel at this stage.

We confirm by email when your piece enters production.

Returns

Commissioned pieces are made specifically for you and are final sale. They are not covered by our 30-day return policy.

Damaged, defective or incorrect pieces

Please inspect your piece on arrival. If it is damaged, defective, or doesn't match your approved quotation or design, email hello@gvdsjewels.com within 7 days of delivery with photos. We'll repair, remake or replace it at no cost to you, including shipping.

Shipping

Commissioned pieces ship fully insured, with a signature required on delivery. Shipping cost is included in your quotation. We currently ship within the United States.

Updates

You'll receive updates at key stages of production, from material preparation to finishing, and a tracking number when your piece ships.

Design and photographs

GVDŠ designs, including any variations we create for your commission, remain the intellectual property of GVDŠ. We will only share photographs of your finished piece, or any details of your commission, with your permission.

Questions

Email hello@gvdsjewels.com. We're happy to talk through any part of your commission before you commit.