Refund policy

We want you to love your GVDŠ piece. Every piece is made to order, and if a standard piece isn't right, you can return it within 30 days of delivery for a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

  • Returned within 30 days of the delivery date
  • Unworn, undamaged and in its original condition
  • Returned with its original packaging, pouch or box, and any certificates or tags that came with it

Items that can't be returned

  • Custom, personalised, engraved or resized pieces
  • Made-to-order pieces produced to your specifications
  • Earrings with posts (for hygiene reasons), unless they arrive damaged or defective
  • Gift cards
  • Items marked as final sale
  • Commissioned pieces, which are covered by our Commission Terms

How to start a return

  1. Email us at hello@gvdsjewels.com with your order number and the item(s) you'd like to return.
  2. We'll reply within 2 business days with return instructions and the return address.
  3. Pack the item securely in its original packaging. Because jewellery is high value, we recommend a tracked and insured shipping service. We can't be responsible for returns lost in transit.

Please don't send items back without contacting us first.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order. If you'd like help with a size or finish exchange, email us and we'll arrange it.

Damaged, defective or incorrect items

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, email hello@gvdsjewels.com within 7 days of delivery with your order number and photos. We'll repair, replace or refund the item at no cost to you, including return shipping.

Pre-orders

You can cancel a pre-order at any time before it ships for a full refund. Email us with your order number. Once a pre-order has shipped, the standard 30-day return policy applies from the delivery date.

Questions

Email hello@gvdsjewels.com and we'll be happy to help.